Cynthia K. Slackman

IBM Certified Specialist

RPGIV Developer

Over 20 years of IT experience



Summary _________________________________________________________________________

Experienced Tech Lead with diverse industry experience in health insurance, banking, publishing, injury law, software development, retail and manufacturing. Professional expertise includes application development, technical support, documentation and training. Self-motivated with 20+ years experience. Eager and able to learn new systems and adapt with changing corporate environments.


Core Strengths _____________________________________________________________________

  • Excel in AS400 programming

  • 20+ years experience with RPG and CL programming

  • 10 years of solid technical support experience

  • Hands on expertise with SQL, AS400 Query, Excel, Word, FTP

  • 20+ year of software testing & programming

  • Database design

  • Strong object oriented programming and design skills

  • Document management

  • Change management software

  • Proficient with preparing technical specifications

  • Application Development

  • Excellent problem-solving abilities

  • Strong analytical skills

  • Ability to work well within teams and foster teamwork

  • Ability to conceptualize and implement cross tier components

  • Excellent communication skills

  • Excellent diagnostic skills

  • Software Development Life Cycle experience

  • Hands on Object-Oriented Programming

  • Extensive technical documentation

  • Requirements Gathering

  • Technical Training

    •  

Technical Skills _____________________________________________________________________

Abstract, Aldon, AS400 Query, AS400 SQL, CLLE, CLP, Cobol, Data Transfer, DBU, DDM Files, DDS, DFU, Embedded SQL, Excel, FTP, Gauss, Gentran, Hawkeye, HTML, IFS, ILE, Implementer, iSeries, iSeries Navigator,  Power Point, Remedy, RPG Free, RPGIII, RPGIV, FTP, SDA, Sequences, SFTP, Squirrel, SQL, Triggers, Turnover Visio, Word

Accomplishments ___________________________________________________________________

Software Development:

  • Designed and coded automated parameter and file driven SFTP process to simplify future modifications

  • Created multiple user guides detailing Aldon use and the CVS project life cycle which became the company standard

  • Developed and held training classes in:   Aldon use at CVS and the project approval process, RPGIV, ILE, AS400 Query, and Basic AS400 commands for QA testing.

  • Eliminated redundant maintenance and debugging by combining 14 custom versions of Carrier Billing into 1 feature driven program.

  • Significantly reduced repetitious date entry by developing a system to populate multiple publications with advertising insertion orders.

  • Collaborated with team of 6 to develop and maintain all Circulation and Advertising software for the division which provided over 50% of the working capital for Dow Jones

  • Designed, developed, documented, and maintained Do Not Call protocols preventing costly telemarketing fines company wide.

  • Designed, implemented, documented, and trained company users in the automation of daily Wall Street Journal subscription transactions eliminating time consuming manual entry.

  • Eliminated mandatory overtime for an entire data entry department by developing a cross reference system for medical records pertaining to related legal cases.

  • Developed complete payroll system including backup and recovery from initial project specs to final documentation.

  • Decreased processing time for daily retail sales reports from 2 hours to 5 minutes through program redesign.

Technical Support:

  • Provided 24/7 support for 14 newspaper sites allowing uninterrupted delivery of news and zero missed publishing deadlines over 10 years. Documented handling of errors and troubleshooting techniques with Remedy software.

Technical Training

  • Successfully trained key personnel from 14 newspaper sites in AS400 Query, freeing programming staff for more complex tasks.

  • Learned new Advertising software and trained newspaper staff in the creation of classified ads, advertising rates and ad layout

  • Designed, developed, and delivered classes in RPG ILE for Synon Developers, AS400 Query, and AS400 commands for QA testers

    • System Integration

  • Developed interfaces with third party software products such as address and routing facilitators (Route Smart), interactive phone processing for subscriber transactions (Chatterbox), postal regulations (Computerized Delivery Sequence), ad layout processing (ALS), classified advertising (Enterprise), and custom mail labels (BCC).

  • Worked closely with third party vendors to develop interfaces to send and receive encrypted data via FTP, Gentran, and Zmod related to applications such as credit card processing, bank drafts, Ebills, and HR benefits.

  • Coordinated interface application development with RS600 department

Keywords _________________________________________________________________________

BS Computer Science, AS400, RPG, ILE, CL, Cobol, SQL, software development life cycle, software engineer, HTML, Applications Analysis, IBM certified, technical documentation, programming, change management, incident tracking, software troubleshooting, strong communication skills, technical support, technical training, FTP, Excel, PGP encryption, IFS, Aldon, Remedy, Java, Cobol, financial applications, commitment control, Turnover, Implementer, triggers, sequences, data transfer, SFTP, Abstract, Hawkeye, Robot, Tech Lead, impact analysis, gap analysis, retail, manufacturing, publishing, banking, injury law


Experience_________________________________________________________________________

7/2013 - 10/2013                                                            Banking/Investment                                                                  NY City
Collabera for Bank of America                                          RPG Programmer/Analyst

Assisted Bank of America with rewrite and support of AIM (Associate Investment Management) software written in RPG/SQL..   The AS400 is the backend for a web based application that allows B of A to monitor all investment activity of associates and their close acquaintances.  Working with very large files, their software incorporated triggers, commitment control, and journaling to help maintain integrity.  I worked extensively with data transfer to and from Excel, ODBC SQL, embedded SQL, null and CLOB data, DDM files, and SQL sequences.  

7/2013 - 10/2013                                                           Online Skill Assessment                                                             Remote
Prometric (Brain Bench)                                                   Test Cleaner

Because of the score I achieved in beta testing, Prometric recruited me to help them finalize their RPG ILE skill test.  I verified answers and sample code,  suggested improvements, incorporated beta tester comments, and adjusted question skill level.

                                          

2/2013 - 5/2013                                                             Retail                                                                                          Parsippany, NJ
Action Technical Personnel for Tiffany & Co.                 RPG Programmer/Analyst

Recruited to assist Tiffany with PCI tokenization process on the IBM AS400.  Using RPG and CLLE credit card numbers were replaced in all files with a token retrieved from a hardened iSeries.   The tokens were replaced with unencrypted credit card numbers only during transfer to the bank.  I automated the entire process, creating generic parameter and file driven code so that any future changes can now be accomplished without code change.  
  

1/2011 - 5/14/2012
Galaxe Solutions, Inc

 Health Care Insurance
Technical Lead		 Somerset,NJ
CVS Caremark is engaged in the process of integrating their 3 acquired companies, Aetna, ReCap, and Quantum Leap with their existing RxClaim software on the AS400. I Led teams of developers, BA’s, and QA testers in projects designed to identify and remedy any applications that were needed but not present in RxClaim. I was responsible for creating highly detailed design documents which included flow charts, pseudo code, data base changes, object lists, and impact analysis. It was my responsibility to meet with the client to discuss methods, demonstrate deliverables, and gain approvals. In addition, I often worked with other vendors to coordinate data transfer and Enterprise testing. I was solely responsible for implementation support on each of my projects. On my own time I created the document which became the company standard for client best practices, and as a result was recruited to train other Galaxe developers on the use of Aldon change management software and the CVS project life cycle as well as RPGIV, ILE, AS400 Query, and basic AS400 commands.
7/2010 – 10/2010
IDB Bank		 Banking
Programmer/Analyst		 New York, NY
Assisted IDB in the automation of daily operations tasks so that the AS400 box could be moved to a remote location, and operations staff could be reduced.
02/2000 – 01/2010
Dow Jones LMG		 Publishing
Systems Analyst		 Campbell Hall, NY
I provided 24/7 technical support for Circulation and Advertising applications, financial interfaces, and Microsoft Office applications such as Excel and Word for 3 newspaper sites. I’m well versed in Remedy software for incident reporting and documentation. In addition I designed, developed, maintained and supported Circulation and Advertising billing applications written in-house in RPGII, RPGIII, and Cobol. All new development was in RPG ILE, RPGIV, and RPG Free. Most projects involved coordination with outside vendors and end users to define requirements, find solutions, and test applications. In addition I taught an AS400 query class which allowed newspaper managers to build their own reports, freeing up the support reps for other tasks. When LMG decided to downsize I participated in the conversion of data to packaged software, writing numerous programs to transfer the data to the new files and fields. I learned the new Advertising applications and trained end users to enter and maintain ads.
6/1995 - 4/1998
Mobile Fabrics		 Retail
Programmer/Analyst		 Fairfield, NJ
Maintained and enhanced JDA merchandising software including AR, AP, Sales Analysis, GL, Purchasing, SKU Item Location, and Inventory modules for existing Rag Shops chain. Created numerous applications for comparison reporting and the organization of sales statistics.
5/1990 - 3/1994
Finkelstein & Partners		 Injury Law
Programmer/Analyst		 Newburgh, NY
I worked with lawyers, paralegals, and support staff to define requirements. I was responsible for the development,, implementation, and documentation of applications as well as the training of end users for a firm of 40 attorneys. I created a new intake application for entering the initial case information, as well as numerous programs for filing standard forms such as no-fault applications, and requesting information from police, doctors, employers, witnesses, etc. In addition, I assisted in the creation and coding of a case management application. Thru this screen paralegals, secretaries, and attorneys were able to initiate, maintain, track, and schedule the necessary procedures and actions for each case. Every course of action was displayed, along with responses received, deadline dates, actions scheduled, contact names, notes, etc.
3/1989 – 5/1990
The Logical Byte 		Software Development
Programmer/Analyst		 Newburgh, NY
I was directly responsible for the development of a Payroll module in RPG400 including back-up and recovery procedures written in CLP. The project began with a design document detailing best practices and design standards. The application included a soft menu system with authority controls for each option, the ability to create custom deductions and taxes, and to easily modify tax tables. In addition I incorporated window lookup functions which did not exist as DDS keywords on the AS400 until several years later. I gained experience in all stages of software development from documentation of best practices to implementation and user documentation.
5/1987 – 3/1989
Spence Engineering		 Manufacturing
Programmer/Analyst		 Walden, NY
I coded several applications in self-taught RPG and CLP on an IBM Systems38 using Mapics data. I designed and created a time/attendance calendar, as well as requirements and sales reports. I was also responsible for the day to day operation tasks such as end of day reporting, backups, and error recovery.

Certifications ______________________________________________________________________

  • IBM Certified Specialist – AS/400 RPGIV Programmer 2003

  • IBM Certified Specialist – AS/400 RPGIV Developer 2003

  • CALC/Canterbury – Advanced Excel2000 2003

  • Lawson – Technical Foundations for AS/400 2002

  • Lawson – Developer's Workbench 2003


Education _________________________________________________________________________

SUNY New Paltz, NY

Computer Science/Business

BS


SUNY New Paltz, NY

Sociology/Education

BS & Provisional Teacher Certification


Additional Technical Training and Achievements

  • Java training using online tutorials and manuals 3/2010 - 11/2010

  • IBM iSeries Technical Conference – Miami Beach, FL 10/28-11/01, 2002

  • Lawson Software - Environment 7.2 - AS400 – Little Falls, NJ 12/16 – 12/18, 2002

  • Lawson Software – Developers Workbench – Little Falls, NJ 10/9-10/10, 2003

  • N.E.S.T.U. SQL Day – Fairfield, NY 8/15, 2002

  • FASUG Technical Conference – Danbury, CT 10/22, 2002

  • FASUG Technical Conference – Danbury, CT 10/21, 2003

  • www.decospirit.com - Designed and coded HTML web site for Antique sales, 2002

  • IBM Guided Learning Center - Computerized tutorial in RPG and the IBM AS/400

  • ATS automated training course - AS/400 RPG IV Programming – ILE

  • ATS automated training course - HTML Coding & Web Site Design

  • ATS automated training course – TCP/IP

  • MS Excel – Intro – 12/02/03

  • MS Excel – Intermediate – 12/10/2003

  • MS Excel – Advanced – 12/16/03

  • CUE 2003 – Lawson technical Conference – Orlando, FL 4/13-4/16, 2003

         
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